Refund policy

Returns Policy

At Sea of Leo, we hope you love your swimwear. If for any reason you're not completely satisfied with your purchase, we're here to help.

Returns

We accept returns within 28 days of delivery for a refund, provided the item meets the conditions below.

To be eligible for a return, your item must:

Be unworn, unwashed and unused.

Be in its original condition with all tags attached.

Have the hygiene sticker fully intact and not removed or tampered with.

Be returned in its original packaging where possible.

Be free from perfume, deodorant, makeup, fake tan, lotions, pet hair or any other marks or odours.

For hygiene reasons, we reserve the right to refuse returns that do not meet these conditions.

How to Return

To request a return, please email info@seaofleo.com within 28 days of receiving your order, including:

Your order number.

The item(s) you wish to return.

The reason for your return (optional but appreciated).

Once your return has been approved, we'll provide instructions for returning your order.

Customers are responsible for the cost of return shipping unless the item is faulty or we have sent the wrong item.

We recommend using a tracked postal service, as Sea of Leo cannot be held responsible for returns lost in transit.

Refunds

Once we receive and inspect your return, we'll notify you whether your refund has been approved.

Approved refunds will be processed to your original payment method within 5–10 working days of receiving your return. Depending on your payment provider, it may take a little longer for the funds to appear in your account.

Original shipping charges are non-refundable unless your item is faulty or we have sent you the wrong item.

Exchanges

We do not currently offer direct exchanges.

If you would like a different size or colour, simply return your original item in accordance with this policy and place a new order.

Faulty or Incorrect Items

If your order arrives damaged, faulty or you receive the wrong item, please contact us within 48 hours of delivery at hello@seaofleo.com, quoting your order number and including photographs of the issue where possible.

We'll work with you to resolve the matter as quickly as possible and, where appropriate, provide a replacement, repair or refund in accordance with your statutory rights.

Sale Items

Sale items may only be returned if they are faulty, unless otherwise stated at the time of purchase.

Your Statutory Rights

Nothing in this Returns Policy affects your statutory rights under applicable consumer protection laws.